Paul Hughes, MBA, TESOL
Senior Information Technology Manager

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Career Achievements & Objectives

Paul’s international career spans 37+ years as a Senior Information Technology Manager and Senior Management Consultant.

Paul’s mandate, in many of his roles, could be likened to that of a ‘fire fighter’. Hired to quickly identify & solve immediate problems, to develop strategies and to make recommendations to address short and long term business requirements. He has been very effective in helping organisations through periods of change, providing exceptional leadership & mentoring to staff, and ensuring pro-active and non-technical communication to management and stake holders so all parties understand the strategies and can ‘buy into’ the approach. Paul has also been regularly recognised & awarded by clients and employers for innovation, quality, excellence & for delivering projects & tasks on-time and on-budget.

Paul's Business Expertise:

  • Management of up to 30+ staff (global teams)
  • Budget Management up to $10 Million
  • Contract Negotiation up to USD $20 Million
  • IT Strategic Planning and Technical Architectures
  • Data Centre Design, Build, Staffing and Implementation
  • Software Development Manager (Java & Microsoft technologies)
  • Medium-scale Project Management (USD$10m budget & 21 staff)
  • Crisis Management Planning
  • Disaster Recovery & Business Continuity Planning
  • Computer Forensics & Incident Response
  • E-Learning Systems
  • Knowledge Management & Document Management
  • E-Commerce, E-payment and B2B Settlement (including PayPal, Web Payment Portals, Multi-Currency Payment & Settlement Systems, GDS & IATA Payment & Settlement Systems, Interbank Electronic Funds Transfer, EFTPOS, Virtual Point-Of-Sales Systems, etc.)
  • Portals, Intranet and Internet Web Sites
  • Development of ISO 9001 Quality Assurance and Quality Control Procedures
  • Airport IT operations: property management, aeronautical charging, finance, FIDS, TMS, CUTE, etc.
  • RFP Development / Evaluation
  • Business Analysis

Paul's Industry Experience

  • Extensive Travel Industry Knowledge: Airline, GDS, Travel Agency, Consolidators, Travel Payment Providers, Hotels, Airports
  • Payment Providers: bank & credit card processing companies, travel industry clearance & settlement systems
  • Workers Compensation
  • Oil & Gas Exploration
  • Pulp and Paper
  • Water & Electricity Utilities
  • Cellular Telephony (Mobile Phone) & Telephone Billing Systems
  • Book Publishing
  • Warehousing & Distribution
  • Cosmetics
  • IT Service Bureau
  • Retail Shop Management
  • Tertiary Education
  • State Government (Australia)
  • Customer Support/Service (Help Desk & Call Centre)
  • Internet Service Providers

Education


International English Teachers License (TESOL / TEFL / TESL)

  • Australasian Training Academy, Melbourne, Australia
  • June 2010
  • Scored 100% on Exam

Degree: Masters of Business Administration (MBA) in Information Systems Management

  • Canterbury University, UK
  • November 2009
  • GPA 3.67

Degree: Diploma of Business, Business Admin – Data Processing

  • St. Clair College, Canada
  • Honor Role
  • June 1976
  • GPA 3.45

American Hotel & Motel Association

  • Diploma for Marketing of Hospitality Services

Riverside Secondary School [Grade 9-12] 

  • Windsor, Ontario Canada
  • Graduated June 1973
  • Completed high school in 3 years

Global Work Experience


Europe

  • England, Wales
  • Switzerland
  • France, Italy, Germany, Greece, Spain, Austria
  • Czech Republic

North America

  • Canada, USA
  • Mexico
  • Puerto Rico

Australasia

  • Australia, New Zealand
  • Thailand, Cambodia, Malaysia, Singapore
  • China, Hong Kong
  • Philippines, Tahiti, New Caledonia

Other

  • Bahamas, South Africa